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0330 041 7000

Important: We understand that our customers financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements. Please contact us to discuss how we can help.

If you are paying for your cover by Monthly instalments, and have not yet received financial support we can also look at deferral of payment via our finance provider Close Brothers Premium Finance. Please visit www.closebrotherspf.com/coronavirus/customers for more details.

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4 trust pilot stars

Helplines

Heres a quick list of our Helplines you will have access to contact 24/7.

illustration of man using the Smartdriverclub app

Our 24 hour helpines can all be found here

Need help with your Smartplug? Car been stolen? or in need of crash assistance? all numbers and details regarding each helpline can be found below

Smartplug helpline

Having trouble installing your Smartplug, go to our Installation guide, if you have already done that and still require assistance, call the following number 01489 883264

Tip: We’ve been doing this a long time, so we think we’ve got most of your questions covered. Take a look through our Frequently asked questions.

Stolen car support

Have you notified the police? do you have a crime reference number? if so call the following number 01489 883264. We will then follow up with the police and notify them on the GPS location of your vehicle using the Smartplug you installed in your car, if the robbers have removed the Smartplug from the car it will be harder to track but we will report back to you as soon as possible.

Important: 99% of cars stolen are normally returned back to the customer within 1 hour of notifying us

Crash assistance

ALL ACCIDENTS OR INCIDENTS MUST BE REPORTED WITHIN 48 HOURS, EVEN IF YOU ARE NOT CLAIMING. Please make sure you and any passengers are safe before attempting to call us or the police.

Tip: Good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!

Trustpilot logo4 trust pilot stars

Great - 3.9/5

Our ratings don’t lie, we pride ourselves on providing the best policy for the smartest drivers.