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0330 041 7000

Important: We understand that our customers financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements. Please contact us to discuss how we can help.

If you are paying for your cover by Monthly instalments, and have not yet received financial support we can also look at deferral of payment via our finance provider Close Brothers Premium Finance. Please visit www.closebrotherspf.com/coronavirus/customers for more details.

I’m satisfied

Samantha

4 trust pilot stars

Complaints & Feedback

We’re always looking for ways to improve our customer service. If you’ve had a less than satisfactory experience, then we’d like to hear about it. Please use one of the options below.

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If you have had an issue or excellent service with your insurance we would love to hear about it.

Fill out the form below, if the probelem involved a member of our call centre team, if you could either provide the name of the representative or the time the call was made and the number you called on that will help us trace the call and see what happened during the phone call. You can also call or email us directly on 02394 000210 or retailcomaplaints@markerstudy.com

Fill out the form below

Important: we hope to resolve complaints with 24 hours of receiving them. However it can take longer.

Our complaints process

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You can call 0330 041 7000 or email us at complaints@insurancefactory.co.uk to raise any concerns you have with us.
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Trustpilot logo4 trust pilot stars

Great - 3.9/5

Our ratings don’t lie, we pride ourselves on providing the best policy for the smartest drivers.