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If you wish to make a complaint, please contact us by phone or email 02394 000210

Further details on making a complaint can be foundhere

Phone us

Customer Services 0330 0417 000
Renewals 0330 0417 000
Quote Line 0330 0417 000
Calling from abroad +44 330 0417 000


Claims Number 0333 772 0487

Customer Services,
Quote Line Claims
Monday 8am-8pm 8am-8pm 24Hr Service
Tuesday – Friday 8am-6pm 8am-6pm 24Hr Service
Saturday Closed Closed 24Hr Service
Sunday Closed Closed 24Hr Service


SmartPlug™ Helpline
01489 883264
Stolen Car Support
01489 883264
Crash Assistant
01489 883264

Lines (excluding 24hr helplines) are open 8am – 8pm Monday, 8am – 6pm Tuesday to Friday.
Lines are closed Saturdays, Sundays, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.